Frequently Asked Questions Shipping Frequently Asked Questions
Q1. How long does it take to arrive after placing an order?
The delivery time for ordered products is the preparation period + shipping time, which generally takes approximately 2 weeks. Preparation times vary depending on the product. Please refer to the product page for more details.
Some products can be shipped the next day.
Orders placed before 12:00 PM (noon) on the same day will be shipped the following day.
*If you would like to change the shipping method, please contact karamkottilbonny193@gmail.com
Q2. How much does shipping cost?
Shipping cost: Free shipping nationwide
Q3. I want to cancel my order.
If you wish to cancel your order, please contact us by email at karamkottilbonny193@gmail.com.
Q4. I received a defective product. Can I exchange/return an item?
If we receive a defective product, we will process a return or exchange.
Please send an email to karamkottilbonny193@gmail.com with your name, registered email address, order number, reason for return, and photos clearly showing the defective item.
Q5. Are there any situations in which returns or exchanges are not possible?
We do not accept returns or exchanges under the following circumstances:
Returns or exchanges based on customer convenience (color, size, etc.)
Products that have been shipped more than 7 days ago.
Non-returnable items (underwear, swimwear, jewelry, etc.)
If the product tag, price tag, etc., is not eligible for return. Products that do not meet the return requirements cannot be returned.
Bags, boxes, or special accessories are lost or damaged.
The product has been repaired, cleaned, or refurbished.
Products that have odors, dirt, or scratches from the customer.
Products that have been used for purposes other than trying them on.
Return only some products or accessories.
No questions asked about photos or descriptions.
Returns can be made without contacting us.
Q6. I've sent it but I can't track it.
Product delivery on this site is from the warehouse of Diversity Translation L.L.C.. Upon arrival at the distribution center, a tracking number will be issued, and then it will be shipped. We apologize for the inconvenience, but please check back later, as this can take up to 3 days.
Tracking link:
Q7. I haven't received the email yet.
Since mail is sent from abroad, there are many instances where mail cannot be delivered.
We apologize for the inconvenience, but we ask that you also configure your email settings to receive emails from the following address, as they may be automatically marked as spam even if you don't configure spam settings.
Email address: karamkottilbonny193@gmail.com
Q8. Can the delivery address be changed after delivery?
If you contact karamkottilbonny193@gmail.com within 12 hours of placing your order, you can change your shipping address. However, after 12 hours, you will not be able to change your shipping address.
The address cannot be changed after shipment.
Q9. Items cannot be added to the shopping cart.
Please ensure you have selected the correct size and color for the product you want.
- You must also select one product in one size and color.
Q10. We are still preparing your order for shipment.
The delivery time for your order is the preparation time plus the shipping time. Preparation time varies depending on the product.
If the item you ordered is in stock in our warehouse, we can begin shipping it immediately after you place your order. It generally takes 1 to 4 business days.
If the item is not in stock, we will order it from the factory and wait for it to arrive. Additionally, if an item is popular, it may be out of stock as soon as it arrives, so you might have to wait 1 to 3 weeks.
We apologize for the inconvenience and the long wait, but if the shipping time is longer, we will contact customers individually.
Also, if you are in a hurry, please contact us before placing your order so we can inform you about stock availability.
Diversity Translation L.L.C.
Email: karamkottilbonny193@gmail.com
Phone: +12558535515